Return, Exchange & Refund Policy – KurtaKraft.com

At KurtaKraft.com, we want every parent to shop with confidence. Please review our return, exchange, and refund guidelines below:

Returns & Exchanges

• Returns and exchanges are accepted within 10 days of delivery, provided the original sales invoice is presented.
• Exchange requests are valid only if the garment is unwashed, unworn, unaltered, and includes its original tags.
• Accessories are not eligible for exchange.
• Items purchased on discount or clearance are non‑returnable and non‑exchangeable.

Refunds

• Refunds are applicable within 7 days of delivery.
• Once the returned product is inspected and approved, refunds will be processed to the original payment method within 5–7 business days.
• Items showing stains, odors, perfume scents, marks, damages, or water stains will not be accepted for refund.

Claims

• Claims apply only to products purchased online at KurtaKraft.com.
• For items purchased at Shaffer Retail Outlets, please visit the outlet directly or email our support team at customercare@shaffer.store.
• Customers are responsible for shipping costs associated with returning items.
• Please contact our customer care department before shipping any claims to ensure smooth processing.